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Frequently Asked Questions

Venue Information & Policy FAQs

Where is the El Rey Theatre located?

How do I find out what shows you have coming up?

How do I get to the El Rey Theatre?

Visit our Directions page for driving and public transportation information.

Where do I park?

Full details on self parking, valet and public transportation can be found on our Directions page.

What is your bag policy?

Bags (backpacks, large bags, suitcases, luggage) may not be larger than 14"x14".

Are there any prohibited items?

Items NOT allowed into the El Rey Theatre include but are not limited to:

  • Outside Food Or Beverage
  • Alcohol, Drugs or Illegal Substances
  • Chewing Gum
  • Backpacks (Bags (backpacks, large bags, suitcases, luggage): may not be larger than 14"x14")
  • Glass Bottles, Metal Cans, etc.
  • Fireworks, slingshots, laser pointers, flashlights, etc.
  • Professional camera equipment, tripods, etc. (with the exception of properly credentialed individuals) iPads, tablets
  • Weapons, explosives, pepper spray, tear gas, etc.
  • Pocket knives or blades of any size or style.
  • No Animals (with the exception of service animals)
  • Water guns, toy replica weapons, squirt bottles, soap bubbles, etc.
  • Noise making devices, i.e. horns, cowbells, whistles (LAMC Sec. 41.57.)
  • Beach balls, Frisbees, balloons, brooms, skateboards, roller blades, skates, etc.
  • Balloons, permanent markers, spray paint, stickers
  • Recording devices: audio or video (including GoPro cameras)
  • Selfie Sticks
  • Signs/flags/banners/posters: may not be larger than 11”17” or attached to a pole/stick
  • Masks
  • Umbrellas

Any items deemed inappropriate or unsafe by Management will not be allowed.

 

Can I bring a camera to the show?

No professional recording devices are allowed. This includes professional cameras (any camera with a detachable lens).

When do doors open for a show?

Doors typically open one hour prior to show time. Please refer our Calendar page or the Goldenvoice website for the most up-to-date information.

Are there any opening acts at the show?

Any support acts will be listed on our Calendar page or the Goldenvoice website. Support acts are often added closer to the show date.

Do you allow re-entry?

No. Once your ticket has been scanned you will not be allowed to leave and re-enter the venue.

Are you an all-ages venue?

Yes, we are an all ages venue. The shows are all ages unless otherwise specified. 

Do you serve food and alcohol?

Yes. You must be over 21 to drink alcohol. You will be asked for a current, government issued ID (e.g. driver's license, passport, military ID).

You can also grab a bite to eat at our friend's next door at El Cartel.

What are the costume restrictions?

Facial recognition is required. Guest(s) must be able to remove costumes, which cover or alter the facial features to allow for identification verification. Toy Weapons are not allowed (this includes plastic swords, guns, etc). Any props that can be possibly used as a weapon are not permitted. Roller skates, skate boards, scooters are not permitted. Nudity is not permitted.

I am a journalist interested in covering a show. Can I get press and photo passes?

We do not approve press or photo passes. Please contact the artist directly. We do not have their contact information.

How can I meet my favorite band?

Only official artist representatives  grant backstage access or meet & greet opportunities. We do not handle artist access.  

If a meet & greet opportunity is available for purchase, this option will be noted on the event's purchase page. 

 

Do you have a lost and found?

If you lost something at the El Rey, please contact us.

Who do I contact about booking my band at the El Rey?

Please send all concert booking inquiries to concerts@goldenvoice.com.

I’m interested in booking the El Rey for a private event.

For more information on booking your private event at the El Rey Theatre, please check our Special Events page or send us a note here.

I tried calling the El Rey and no one answered! What should I do?

You can also send us an email through our Contact Us page.

Interested in becoming a supplier?

At El Rey Theatre, our sourcing and procurement practices are dedicated to the development and support of our existing partners as well as prospective suppliers.  We are committed to the communities which host our events and ensure our partner and supplier base reflects our employees and fans.  Across OUR enterprise, we recognize a diverse portfolio of qualified suppliers is essential to our success.

Interested in Becoming a Supplier?

For those companies that are certified diverse suppliers, visit El Rey Theatre's Supplier Diversity registration portal here.

For all others, we welcome you to submit a supplier registration form to indicate your interest here.

 

Health Policy FAQs

What is the El Rey Theatre's current Health Policy?

For more details on Goldenvoice's existing health policy, please visit goldenvoice.com/health-policy

What is considered "fully vaccinated"?

In order to be fully vaccinated, you’ll need to have received both doses of Moderna or Pfizer (or single Johnson & Johnson) at least two weeks prior to the event you are attending. 

 

Will you accept negative COVID-19 tests for events after September 30, 2021?

No. For more details, visit goldenvoice.com/health-policy

 

Ticketing FAQs

Where can I buy tickets?

Visit our Where to Buy page for full details.

Please note that the El Rey Theatre is unable to verify or guarantee the authenticity of tickets that were not purchased directly through an authorized sales chanel (i.e. AXS.com). Third-party sellers can include Craigslist, StubHub, Vivid Seats, Ebay, etc. 

Can I buy tickets in person?

Our box office is only open the night of the show when doors open.  If the show has not sold out in advance, you can purchase tickets here.  

You can purchase tickets in advance online, in person or by phone -- full details available on our Where to Buy page. 

Do you sell tickets at the door?

If a show is not sold out, we will sell tickets at the box office the night of the show when doors open.

Does your theatre have seats?

We are a general admission, standing room only venue.

There are options to purchase VIP Table seating on some shows, click here for more information or visit our webstore to see if it is available for your show.

Do you have Accessible seating?

Yes. If you require ADA accommodations, we ask that you contact us in advance of the event you are attending, so we can notify our security and house staff to anticipate your specific needs. 

Do you offer bottle service?

We do not offer bottle service.

Depending on the show, we sometimes have the VIP balcony open with premium table seating. For more information, visit our VIP Tables page. 

What is AXS Mobile ID?

AXS Mobile ID is a digital ticketing technology that provides the flexibility and convenience of safely and securely managing tickets online or in the AXS mobile app and is the preferred admission method for the venue. It eliminates paper tickets and allows you to enter the venue with your AXS Mobile ID and manage your tickets digitally. AXS Mobile ID gives you the ability to transfer, sell and buy seats through an official marketplace endorsed by the venue.

More information can be found on our AXS Mobile ID FAQ page here.

How do I download the AXS Mobile App to get my tickets?

Download the AXS Mobile App for iOS  or AndroidOpen the app and sign in to view your AXS Mobile ID and ticket info. More details available here.

I bought a ticket from a 3rd party seller (Craigslist, StubHub, Ebay, etc), how do I know if it's valid?

The El Rey Theatre is unable to verify or guarantee the authenticity of tickets that were not purchased directly through an authorized sales channel (i.e. AXS.com). For this reason, we do not recommend purchasing tickets from third-party resellers. If a ticket is purchased through a third-party reseller, the El Rey Theatre is not responsible for any fraudulent activity and will not honor invalid tickets. 

Can I screenshot or print the QR code?

El Rey Theatre only accepts and scans tickets off a mobile device if they are within an approved AXS Application. Screenshots or a printed copy of a mobile QR code will not be accepted. 

For more information, please visit our AXS Mobile ID FAQ page.